Code of Conduct
FLUTURA ACADEMY SH.P.K. is fully committed to adhering to the highest ethical conduct and values. FLUTURA ACADEMY SH.P.K. Management is dedicated to sharing the code of ethics principles within the organization by assuring that every employee understands the importance of behaving and exhibiting great responsibility, competence, and fairness towards each colleague and client. We believe that organizational success is assured when an organization fully understands its customer’s needs and desires. We help consumers and businesses get the products and services they want and need. We keep our companies in business with our talented problem solvers that combine the skills and technology needed to improve business performance and services to improve the quality of life for everyone. FLUTURA ACADEMY SH.P.K. Code of Ethics describes the values and procedures which are expected from our employees. We believe that strong ethical values are the prerequisite to a healthy work environment and foster great working relationships internally and externally. Every employee is responsible to understand these principles and make sure that they are implemented successfully in their aspects of the operation or for procedures that are under their competence. Anyone who is unaware of any procedure mentioned in this document or who needs a more detailed clarification is encouraged to contact us. It will be our pleasure to explain any and all of these principles and their implementations in great detail.
FLUTURA ACADEMY SH.P.K. Code of Conduct is applicable to all FLUTURA ACADEMY SH.P.K. Professionals. This includes all clients, partners, employees, and other relevant stakeholders. However, if an employee violates the premises of ethical behavior, the FLUTURA ACADEMY SH.P.K. contract may be terminated and the contract revoked. Not only is it important for FLUTURA ACADEMY SH.P.K. employees to adhere to the principles expressed in this Code, we believe that a basic Code of Conduct will inspire virtues of human decency and the highest professionalism among all coworkers and stakeholders.
FLUTURA ACADEMY SH.P.K. professionals will:
1. Conduct themselves professionally, with honesty, accuracy, fairness, responsibility, and independence;
2. Act at all times solely in the best interest of their employer, their clients, the public, and the profession by acting in accordance with the professional standards and applicable techniques while performing professional services;
3. Maintain competency in their respective fields and strive to constantly improve their professional skills;
4. Offer only professional services for which they are qualified to perform, and adequately inform clients and consumers about the nature of proposed services, including any relevant concerns or risks;
5. Inform each employer or client of any business interests or affiliations that might influence their judgment or impair their fairness;
6. Treat in confidential and private manner information acquired during professional and business dealings of any present or former employer or client without its proper consent;
7. Comply with all laws and regulations of the jurisdictions where professional activities are conducted.
8. Respect the intellectual property and contributions of others;
9. Not act in any manner that could compromise the reputation of FLUTURA ACADEMY SH.P.K. or its certification programs;
10. Fully cooperate on the inquiry following a claimed infringement of this Code of Ethics.
We wholly understand the importance of truthfulness and integrity when establishing procedures, policies, and services. We ensure that every answer, conduct, recommendation, suggestion, and assistance provided is true and of the highest norm. We attempt to provide services without prejudice against anyone’s background and preference of any kind. We believe that employees shall not be driven and dominated only by regulations or requirements but also by their self-initiative of promoting actions that are ethically right. We highly condemn sales practices, customer services, or product developments that are governed by inaccurate information or misrepresentation facts.
A Culture of Integrity
When facing any doubt of potential conflict arising from a breach of our Code of Ethics, FLUTURA ACADEMY SH.P.K. Professionals should ask the following questions:
• Do I suspect that the particular course of action may be illegal or unethical?
• In what way am I involved?
• What are the principles or rules infringed?
• Could this action undermine my professional and personal character?
• Does the proposed course of action involve being untruthful and/or unsafe?
• Could the proposed course of action damage FLUTURA ACADEMY SH.P.K. (directly or indirectly) or its reputation?
• Does the proposed course of action have a legitimate business purpose and is there any alternative?
If the proposed course of action fails any of these questions, FLUTURA ACADEMY SH.P.K. Professionals should seek advice and re-consider the decision. The existence of a problem should never be ignored.
We are fully aware of the importance of impartiality in carrying out our operational activities. We ensure to treat everybody involved in our business with respect, dignity, and fairness. We have documented structures, policies, and procedures to manage impartiality and to ensure that our activities are undertaken impartially and followed by top management commitment. We analyze documents and eliminate the potential conflict of interests arising from our service activities which are structured and managed so as to safeguard impartiality. Our aim is to inspire and prove confidence in the distribution of our services and products.
Conflict of Interest
Conflicts of interest may arise when a candidate requests services at FLUTURA ACADEMY SH.P.K., and has a financial interest or close personal relationship with anyone from the FLUTURA ACADEMY SH.P.K. staff involved in business decisions. This principle and procedure apply to all business processes. Conflicts may lead to, or be accompanied by, inappropriate handling and decision-making for the exclusive benefit of the employees. In order to identify, minimize, and manage conflicts of interest, our staff members are responsible to report circumstances where a potential conflict of interests may arise. Then, procedures for documenting and controlling conflict of interests are initiated.
Information should always be protected, regardless of how it is formed, shared, communicated, or stored. Information can exist in many forms. It can be printed or written on paper, stored electronically, transmitted by post or by using electronic means, shown on films, or spoken in conversation. Information security is the protection of information from a wide range of threats in order to ensure business continuity, minimize business risk, and maximize return on investments and business opportunities.
Our Information Security priorities are:
• Strategic and operational information security risks are understood and treated to be acceptable to the organization.
• The confidentiality, integrity, and availability of customer information, product development, and all confidential information are assured.
Each employee is responsible to provide factually accurate information. Our team is aware and assures that every information circulated or publicly distributed complies with FLUTURA ACADEMY SH.P.K. Information Security, Data Protection, and Confidentiality policies. Sensitive information shall never be shared without prior permission of the person who grants the owner of the information. All employees shall become aware of and respect the sensitivity factor and impact of information, and therefore, are made accountable for information that belongs under their roles and responsibilities
We understand and know how to assess customer needs. Sometimes failures are only perceived as negative outcomes of productivity within a company. However, many great organizations understand that there is no success without failure. Without identifying failures, it would be hard to improve an organization. We ensure that every issue is treated with responsibility and priority. We have implemented procedures for addressing issues, providing correct feedback, listening to customers’ concerns, and translating every raised issue into an opportunity for continual improvement and perfection. Our Compliance Team knows how to empathize and communicate in response to our customer's needs. Thus, we are trained to understand and investigate the root cause of raised issues and provide controls and actions for eliminating them. Working with International clients means following professional ethical codes. Our team knows how to analyze, comply and embed international standards requirements into every procedure. We understand that any violation of our Code and Ethics will bring damaging consequences to our credibility. FLUTURA ACADEMY SH.P.K. has put in place an adequate procedure to deal with all forms of complaints. This applies in the event of a complaint or appeal received from customers and other parties concerned with the rules, policies, procedures, services, or overall FLUTURA ACADEMY SH.P.K. operations. This procedure covers the assessed actions, response, recommendations, and the role of the Appeal Board when reaching a conclusive settlement on account of the appeal.
A member of our team is qualified and aware of the roles and responsibilities they shall follow in fulfilling the organizational objectives and meeting customer expectations. In this context, our strategy is primarily focused on detecting the nature of problems through root-cause analysis and providing solutions with a focus on efficiency and satisfaction. Our Team understands how to address and when to prioritize issues. We have clearly defined the responsibilities that everyone in our organization has in communicating concepts for establishing a collaborative approach that is important for management development in a collective manner. Issues or concerns are seen as a productive feature for putting in place preventive measures and controls. One of our ways to ensure workplace competency is to initiate continual training and awareness sessions by using real-life examples and scenarios. It is our core objective to make sure that our Team understands the theoretical and practical aspects of management principles and standard requirements.
Respect and Dignity
Every person must be treated with respect and dignity. No action taken within our organization shall be discriminatory or offensive but built upon the norms of fundamental and universal human rights values. Every person should be respected and treated equally regardless of race, gender, religion, sexual orientation, or worldview. We encourage freedom of speech, and expression of opinions and thoughts by cultivating a work environment with a strong emphasis on multicultural awareness and tolerance.
Anti-bribery and Anti-Corruption
We are committed to the fight against bribery worldwide, and as such reject any form of bribery or corruption, direct or indirect, including kickbacks, the use of funds or assets for any unethical purposes. This categorical rejection of bribery practice also includes the use of other routes or channels for the provision of improper benefits from or to customers, partners, associates, and government authorities. In this effort, we promote full compliance against anti-bribery through local and international requirements such as ISO 37001.
Code of Ethics Evaluation
Being compliant with the FLUTURA ACADEMY SH.P.K. Code of Ethics principles is essential for all FLUTURA ACADEMY SH.P.K. professionals, including FLUTURA ACADEMY SH.P.K. employees, partners, and other associates. Compliance is included in the performance evaluation of each stakeholder and continuous monitoring is performed regularly. Any FLUTURA ACADEMY SH.P.K. Professional who fails to comply with the FLUTURA ACADEMY SH.P.K. Code of Ethics shall be subject to disciplinary measures which may include the termination of their contract, and in cases when the impact is severe, legal measures will be followed. In all cases, the author of any violation shall have the right to be heard and to defend himself or herself before a disciplinary measure is imposed.
Our organization is aware of the damages and externalities that unconscious human actions can cause to the natural world. Therefore, we seek to improve our business process to reach an ideal level of environmental protection and operate in the best way possible.
Should any stakeholder witness any breach of the FLUTURA ACADEMY SH.P.K. Code of Ethics by FLUTURA ACADEMY SH.P.K. Professionals, we highly encourage you to report it to our Compliance representative. We are committed to investigating each case to the full extent necessary to ensure the highest ethical standards.
Rruga “Xhevat Demaku”, 13000 Drenas, Kosovë
+383 38 584 443